Returns Policy

In case you wish to return the product you have purchased, you have the possibility to do so within 14 calendar days from the day you received it! Returning or changing a product that is not due to our error or product defect is at the customer's expense - with whichever courier you wish - and on the condition that the product is in excellent condition, intact in its original packaging, with all its tags and accompanied by the proof of purchase.

If the product you received has a defect and you want to allow it, contact us and we will make sure that we cover the cost of transporting the product to us.

In the case of fragile products, the packaging should include protective bubbles and a kraft box. If the product reaches us battered, broken or has a defect that was not caused by transport, we will not be able to accept it.

In order to make a return at a charge to the company, there must first be a telephone notification 6980751581 or a written notification to this email noukou.conceptstore@gmail.com In all cases the return of the product to be replaced must be made together with all the documents which accompanied the product (e.g. DAT, Retail Dept. etc.) and its complete packaging.

It is expressly stated that a refund and cancellation of the sale is possible only after the return of the product(s) and always accompanied by the proof of purchase.

The return of products is charged at the expense of the COMPANY only in the following cases where

• the wrong product by type, design or quantity has been delivered

• the product has a defect